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Help
- How to Join
- Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
- How to order
- Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number. - Payment
- We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal - Shipping
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- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 3 - 7 days
- Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
- Returns & Exchanges
You are entitled to a return or exchange any item within 14 days of your purchase (except items which are on final sale). After the period, we cannot offer you a refund or exchange. To be eligible for a return, Items should be in their original condition and goods must be unworn and unwashed with all tags attached. Returns that are damaged or soiled cannot be accepted and will be returned to the customer. Please note that all shipping on return or exchange is not covered by Barker.
If you wish to exchange or return an item,
Please contact us within 7 days of receiving your order and we will issue a Return Authorization Number. Please note that no returns will be accepted without an assigned Return Authorization Number. We require that all merchandise be returned within 14 days from the date that we issue your RA number. Please email us with a brief explanation of your exchange for your exchanging item. Exchanges will be processed for custom clearance and therefore any relevant import duty and tax charges will apply.
E-mail: barker@barker-korea.com
Adress: #301, 58-6, Nangye-ro 17-gil, Jung-gu, Seoul, Republic of Korea
(BARKER distribution center)
- Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your return item, and will also notify you of the approval or rejection of your refund. If you are approved then your refunds will be processed, it takes up to 7 days to issue a refund for a returned order. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer’s billing schedule.
- Other
- Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
